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For your information Parking to pest control, housing to hate crime turn to pages 14 & 15 Useful information We’re listening to the children News from Barts & The London NHS Trust WE are proud to be one of the first NHS Trusts in the country to be using a new way for children and young patients to give valuable feedback about their care. The Children’s Friends and Family Test (FFT) is a feedback form for children, which asks if they agree with the following statement: “I would say that this is a good hospital for my friends and family to be looked after in, if they needed similar care or treatment to me.” They are then asked to choose from various responses, ranging from ‘I strongly agree’ to ‘I strongly disagree’, with colourcoded faces accompanying each. Developed with the Picker Institute Europe charity, children and young people helped design the form. It is now being trialled at three children’s areas at the hospital – day care, the paediatric assessment short-stay unit and an inpatient ward. Results will be reported nationally to help ensure that the question is easily understood ahead of April 2015, when all trusts must offer children the friends and family test. Sally Shearer, director of nursing and governance in women’s and children’s health, said: “We recognise that children and young people are the experts in shaping accessible and appropriate services. “We look forward to reviewing the results and designing services that are responsive to what children and young people believe is really important. “We are extremely proud to have worked with Picker Institute Europe to develop and pilot the children’s FFT, building on work undertaken throughout the year to ensure that we collect the opinions of this important patient group. “Thank you to all our patients and families who have been involved and helped to ensure that we have got this right.” Help save Christmas WE need you to help us ensure that Christmas is not cancelled this year for children too poorly to be at home. Barts Charity is calling on local people and businesses to donate at least 600 gifts so that every child at Barts Health NHS Trust wakes up to a present from Santa this Christmas. We know just how much our young patients go through every day because of illness, and want to make Christmas really special this year by giving each child their very own gift. Presents are needed for children of all ages, from newborns to 16-year-olds, at The Royal London, Newham and Whipps Cross hospitals. We are particularly keen to receive presents for children with additional needs, for example sensory toys with lights or that play music. We kindly ask that all gifts are new, unused and unwrapped so they can be checked for safety and suitability. Aneta Saunders, director of community and communications at Barts Charity, said: “Your gifts really will help us to keep Christmas magical for the many young patients who are too ill to go home. So please send a smile with Santa! Your gift is so much more than just a present.” Sherry Manning, senior nurse in paediatrics at Barts Health, added: “We do all we can to help children to spend Christmas at home, but unfortunately at times they are too poorly and it isn’t possible. For those children and families we are determined that they do not miss out on the magic of Christmas. Thank you for your support.” We also welcome decorations, artificial Christmas trees and wrapping paper. To arrange a donation by Friday, December 12, call Ellie on 7618 1721 or eleanor.francis@ bartshealth.nhs.uk Make a Christmas wish come true Barts Charity is calling on local people and businesses to donate at least 600 gifts so that every child at Barts Health NHS Trust wakes up to a present from Santa this Christmas. Chemist rota Pharmacists in Tower Hamlets with extended opening hours. E1 ABC Drug Stores, 12-14 Montague Street: Mon-Fri 9am-7pm, Sat 9am-5.30pm, Sun 10am-2.30pm. Beck & Sherman, 197 Whitechapel Road: Mon-Fri 9am-7pm, Sat 9am-5.30pm, bank holidays 11am-1pm. Sainsbury’s, The Albion Brewery: Mon-Fri 8.30am- 10pm, Sat 7.30am-10pm, Sun 11am-5pm. Chapel, 139 Cannon Street: Mon-Fri 9am-8pm, Sat 9am-6pm. E2 Fairdale, 360 Bethnal Green Road: Mon, Tues, Weds, Fri 9am-6.30pm, Thurs 9am-1pm, Sat 9am-6pm, bank holidays 11am-2pm. Florida, 307 Bethnal Green Road: Mon-Fri 9am-7pm, Sat 9am-6pm, bank holidays 11am-2pm. E3 Bell, 534 Roman Road: Mon- Sat 7am-11pm, Sun 10am-2pm. Forward, 648 Mile End Road: Mon-Fri 9am-7pm, Sat 9am- 6pm, Sun and bank holidays 10am-6pm. Green Light, St Andrew’s Health Centre, 2 Hannaford Walk: 8am-8pm, seven days a week, including bank holidays. Lincoln, 60 St Paul’s Way: Mon, Tues, Weds 8am-8pm, Thurs, Fri, 8am-8pm, Sat 9am- 5pm. Tesco, Hancock Road: Mon 8am-10.30pm, Tues-Fri 6.30am-10.30pm, Sat 6.30am- 10pm, Sun 11am-4pm. E14 Boots, Unit 15, Jubilee Place: Mon-Fri 7am-midnight, Sat call ellie on 7618 1721 9am-6pm, Sun 12pm-6pm. Britannia (Perimart), Asda Precinct, East Ferry Road: Mon- Sat 9am-8pm, Sun 11am-4pm, bank holidays 11am-6pm. Doctors Please ring your doctor’s surgery for an appointment, but if it’s the weekend or late at night, call 7377 7151 (only for people in Tower Hamlets who are registered with a doctor). To find a doctor, dentist or help to quit smoking call the health hotline on 7364 5016, Mon-Fri 8am-8pm and Sat 8am-4pm. Advice Family Information Service (FIS) The Family Information Service provides information for people from birth to age 19 including helping parents and carers find high quality childcare, advice on tax credits and childcare vouchers. Open Mon-Fri, 8am-6pm. 30 Greatorex Street, E1. fis@towerhamlets.gov.uk 7364 6495 Tower Hamlets Home Birth Support Group Last Thurs of each month, 8pm. 31 Ridgdale Street, E3. 8981 1159 Parents Advice Centre (PAC) Offers impartial advice around special educational needs (SEN). 30 Greatorex Street, E1. Drop-in sessions every Tues, 9.30am- 3.30pm & Fri, 9:30am-3.30pm. 7364 6489 LinkAge Plus Toynbee Hall is one of five network centres that coordinates services and activities provided. Mon-Fri from 9am-5pm, dropin session for advice on benefits, pensions, employment and housing. Appointments necessary. Mon 9am-5pm, Bangladeshi group. Toynbee Hall, Commercial Street, E1 7392 2914 www.toynbeehall.org.uk Welfare advice All the organisations listed below can help you with welfare benefits, housing and general debt problems. Account 3 1-9 Birkbeck Street, E2. 7739 7720 www.account3.org.uk Bangladesh Youth Movement 21-23 Henriques St, E1. 7488 1831/2 Bromley by Bow Centre St Leonard’s Street, E3. 8709 9737 www.bbbc.org.uk Citizens Advice Bureau (CAB) 32 Greatorex Street, E1. 7247 1050 www.adviceguide.org.uk Island Advice Centre Island House, Roserton Street, Isle of Dogs, E14. 7987 9379 www.island-advice.org.uk Legal Advice Centre University House, 104 Roman Road, E2. 8980 4205 www.legaladvicecentre.org.uk Limehouse Project Cheadle Hall, Cheadle House, Copenhagen Place, E14. 7538 0075 www.limehouseproject.org.uk Praxis (New Residents Service) Pott Street, E2. 7729 7985 www.praxis.org.uk Tower Hamlets Law Centre (specialist advice by appointment). Tower Hamlets Law Centre, Unit 1, St. Anne’s Street, off 789-791 Commercial Road, E14. 7538 4909 www.thlc.co.uk Debt advice Toynbee Hall Advice Service 28 Commercial Street, E1. 7392 2953 advice@toynbeehall.org.uk www.toynbeehall.org.uk Fair Money Advice 530 Commercial Road, E1. 7702 8032 www.fairfinance.org.uk Island Advice Centre Island House, Roserton Street Isle of Dogs, E14. 7987 9379 www.island-advice.org.uk National Debt Line 0808 808 4000 www.nationaldebtline.co.uk Photo order form Copies of pictures published in East End Life taken by council photographers are available to readers. To request a copy, email eastendlife.news@tower hamlets.gov.uk and we can send it straight away. If you do not have access to email fill in this form and send it to Photos, East End Life, Town Hall, Mulberry Place, 5 Clove Crescent, Poplar, E14 2BG. This service does take longer. Name Address Issue no. Page no. 8 NEWS FROM TOWER HAMLETS COUNCIL AND YOUR COMMUNITY 17 – 23 NOVEMBER 2014


East_End_Life_17Nov2014
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